| Q: |
Sometimes I get logged out, don't get access and message that I have logged in from another computer. |
| A: |
When you login to ERC24, we store a couple of cookies on your computer to know who you are. Sometimes these files runs out of time or becomes corrupted for some reason. Simply delete either the ERC24 cookies, or if this is too difficult, follow this link. |
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| Q: |
I have registered but don't receive any email with username and password. |
| A: |
First of all, be sure to register with a correct email adress. Each day we have registrations by people that have misspelled their email adress. To check this, go to the forgot password section and enter the emailadress you registered with. You will se by the message if this email have been registered, if it is, it will try to send you a new password. If this is the case, your email has most probably ended up in some spam folder. Either on your mail server, or in your local email program. Check your local machine, or contact your email provider if you don't receive it. |
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| Q: |
I receive a blank email after registration. |
| A: |
Some spam filter remove all the content of the email. Usually it attach the content as a .dat file. You can open this file in Notepad or similar program. If it isn't attached, contact us at tech@erc24.com |
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| Q: |
I receive username and password, but I am not able to log in |
| A: |
You login on the left hand side of erc24.com. click the link "LOG IN". To be sure that you enter username and password correct, it is usually helpful to copy and paste your username and password from the email message that you received from erc24.com. If you still have problems, contact us at tech@erc24.com |
